UPDATE: June 18, 2017
The data center move was successful and you should have access to both the Disclosure Management and Equity Management platforms. If you’re unable to get to a login page right now, there’s a good chance this is due to browser caching issues. Clear your browser cache and try logging in again. If you’re still not able to log in, please contact support.
Certent strives to provide best-in-class solutions and services to support your financial and compliance needs in equity and disclosure management. To better scale and support our customers, it’s necessary to change one of our colocation data centers. We recognize that your organization and auditors need to be aware of material changes to our infrastructure and/or service offerings and so we wanted to provide you this advance notice.
Certent will be migrating the primary data center to a different vendor. The migration to the new data center facility is currently scheduled for the weekend of June 17th and 18th.
Below is a list of FAQs that will help answer some of the questions you may have. Please don’t hesitate to reach out to your relationship manager or send an email to firstname.lastname@example.org, should you have any further questions.
1. Why is Certent moving the primary data center?
Certent has outgrown the ability to expand in the current facility. The new facility is a recognized name in colocation and disaster recovery data centers and is a Tier 3 data center based on Uptime Institute which is the most recognized rating system. Additionally, they are rated 9 based upon the Burns-Pak scale. Certent already contracts with this vendor for our Disaster Recovery colocation. Hosting our production and disaster recovery system with the same service provider (at different locations) allows for better site to site connectivity and add services more readily. Additionally, this move will streamline backup file transfer and failover times, which will help us provide better services to all of our customers.
This move doesn’t change Certent’s Information security and SOC compliance obligations.
2. Which products are impacted by the move?
Certent’s Equity Management and Disclosure Management products will be impacted by the move. Please note that all Equity Management products including the employee portal will be down. Employee stock plan participants will not have access to the system to place after hour trades. Certent’s DisclosureNet product will not be impacted and will be operational during the move.
3. What is involved in the move?
The data center migration is currently scheduled for the weekend of June 17th and 18th. As part of the move, Certent will shut-down all services for the DM Platform between 7:00 am and 9pm pacific on Saturday, June 17th and for EM Platform between 7am and 9pm on Sunday, June 18th. After testing to confirm operability, Certent will bring the platforms back online. Please note that a complete backup of all data and systems will be present in our backup data center as well as locally during the move.
4. How long will access be down?
The service will be down for the DM Platform between 7:00 am and 9pm pacific on Saturday, June 17th and for EM Platform between 7am and 9pm on Sunday, June 18th.. We’ve chosen this date and time to limit critical impacts to our customers in equity management and disclosure management.
5. Is there anything that Certent clients need to do?
Certent has done similar data migrations, and while we prepare to execute the move, we recommend that you complete any important projects before our scheduled move or plan to start them once the move is completed. The Certent platforms will not be available during the defined window listed above.
The IP addresses of our systems will change as a result of the move. It is best practice to use URLs to connect to our applications, but in the unlikely scenario that you or your teams are using direct IPs to access the Certent applications or our SFTP servers you will need to update your current systems.
6. Will I lose data?
No. All data will be backed up and available for use on our Disaster Recovery system prior to beginning the move of our live environment. However, in the unlikely scenario where we cannot bring our primary production data center online, we will execute our Disaster Recovery process and bring systems online in our backup data center before the scheduled end-time of our maintenance window.
7. Will services be available during the move?
No. Our Equity Management and Disclosure Management applications will not be accessible during the move. You will not be able to connect to the platform during this time. For DisclosureNet Customers, you will continue to have uninterrupted access during this transition.
Additionally, Certent will block client access to FTP and uploaders beginning at 7:00 am Pacific on Saturday so that the data we have in our backup data center stays in sync.
8. Does the vendor submit to a SOC audit?
Yes. The vendor submits to a SOC 1 and a SOC 2 audit.
9. Have you reviewed the SOC audit and User Control Considerations?
Yes. Since Certent already has an established relationship with the vendor, we have reviewed their SOC 1 and 2 audits and have confirmed they are compliant. We review all user control considerations upon publication of the annual reports. Certent is in compliance with all suggested and committed user control considerations.
10. Who do I contact if I have questions?
Contact your support team or Relationship Manager with any further questions.
11. Will support be available during the cut over?
Certent will maintain a page at www.certent2018.wpengine.com/data-center-move with updates as and when available. In addition to your designated support or relationship manager you can also email email@example.com.
We are confident that this move will allow Certent to continue to provide success to each of our customers, and scale to allow for your growth and ours! We appreciate your help and cooperation in this regard.