• Problem

    Equity compensation and financial compliance are top priorities, so when you need help, you need timely and thorough expert support from industry veterans.

  • Solution

    Certent’s client support team members make your challenges their passion and priority as they provide you with assistance through a range of best practices.

Real Results

“The Certent support team has always been there for us. I can call them at any point in time and they are there to help. They’ve been there to walk me through processes and make sure what I was doing was the right thing.”

“The service provided by Certent employees is what makes the difference. Throughout the entire tagging/filing process, the staff made itself available to answer all of my questions and guide me through the process.”

“Last minute changes – that is the most important part of my job. 100% of the time we always have a response from Certent. Certent is always there.

Certent Advantages

customer-supportSupport Team

  • Expert U.S.-based CEPs and CPAs comprise the Certent support team
  • Automated case reporting provides status and visibility on every case at any moment
  • Virtual desk-side support provides greater visibility into your specific challenges

Support Options

  • Platinum Support delivers clients ultra-specialized support for time-sensitive or one-time critical events such as an IPO or acquisition in addition to our standard offerings
  • Premium Support provides clients with increased touch points and added guidance including data corrections in addition to our standard offerings
  • Standard Support offers clients the flexibility of online case-submission and access to our client Community, the Certent Help system and our Learning Management System

Education

  • Unlimited access to extensive online help material
  • Unmatched XBRL education and training at Certent University
  • Unlimited web-based training and one-on-one training with a financial reporting, equity plan and/or XBRL expert
  • Onscreen help database provides clients with immediate answers to common questions
  • Expert dedicated accountant serves as an extension of your XBRL team

Some of our 1,800+ Successful Customers

Suggested Resources

  • Starting off on the right foot sets you up for future success. Experience how Certent guides you through proven implementation practices and ongoing training and education.

  • Certent presents insightful webinars in conjunction with industry thought leaders to take a deeper dive into topics relevant to equity compensation and financial compliance professionals. We also provide brief product tours of Certent Equity Compensation Management, Equity Compensation Reporting and Disclosure Management solutions. Sign up today!